Shipping policy

Shipping Policy
Last Updated: September 2026

At Exotic Zaza, we work to process and ship orders as quickly and securely as possible. Please review
the information below regarding processing times, delivery estimates, shipping restrictions, and package
responsibility.
1. ORDER PROCESSING
Processing Time
Orders placed through Exotic Zaza are generally processed within 24–48 business hours, excluding
weekends and holidays.
Orders placed late on Friday, during the weekend, or on a holiday will begin processing on the next
business day.
Weekend Orders
Orders are not normally processed or shipped on Saturdays or Sundays. Orders placed over the
weekend will begin processing the following business day.
During major promotions, product launches, holidays, or periods of unusually high order volume,
processing may take longer.
2. SHIPPING & DELIVERY TIMES
Once your order has been processed and transferred to the shipping carrier, estimated delivery is
generally 3–7 business days.
Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your
location, carrier operations, weather conditions, holidays, or other circumstances outside of our control.
3. TRACKING INFORMATION
Once your order ships, you will receive a shipping confirmation containing your tracking information at the
email address provided during checkout.
Please allow time for the carrier to scan your package before tracking information becomes active.
Customers are responsible for providing a complete and accurate shipping address when placing an
order.
4. DISCREET SHIPPING
Your privacy is important to us.
Exotic Zaza orders are shipped using discreet packaging without unnecessary product information
displayed on the exterior.
Products may also be sealed appropriately to help maintain freshness and protect them during transit.
5. SHIPPING LOCATIONS
Exotic Zaza currently ships within the United States only.
We do not offer international shipping at this time.
Exotic Zaza • Shipping Policy
Certain products cannot legally be shipped to certain states or jurisdictions. Exotic Zaza reserves the
right to restrict, cancel, or refuse shipments to any location where a product is prohibited or where we
determine shipment may violate applicable law or carrier requirements.
Customers are responsible for understanding the laws applicable to their jurisdiction before ordering.
6. THCA SHIPPING RESTRICTIONS
Exotic Zaza does not ship THCA products to jurisdictions where the applicable product is prohibited or
restricted.
Our restricted-state list may change as federal, state, and local laws and regulations change.
If an order is placed for a destination where the purchased product cannot be shipped, the order may be
canceled.
Please review our current shipping restrictions before placing your order.
7. SHIPPING DELAYS
Although we work to get every order delivered promptly, circumstances outside of our control may cause
delays, including severe weather, carrier delays, holiday shipping volume, incorrect or incomplete
addresses, transportation interruptions, government or regulatory restrictions, and other unforeseen
circumstances.
Once a package has been transferred to the carrier, carrier-related delays may be outside Exotic Zaza's
control.
8. LOST, STOLEN OR DAMAGED PACKAGES
Once an order has shipped and tracking information has been provided, customers should monitor the
shipment and make appropriate arrangements to receive their package.
Exotic Zaza is not responsible for packages that are lost or stolen after the carrier records the package
as successfully delivered to the shipping address provided by the customer.
If your package arrives damaged, contains an incorrect item, or is missing an item, please contact our
customer support team promptly with your order number, a description of the issue, photos of the
shipping package, photos of the products received, and photos of the packing slip, if applicable.
We will review the information and determine the appropriate resolution in accordance with our policies.
9. INCORRECT SHIPPING ADDRESSES
Customers are responsible for entering the correct shipping information during checkout.
If you notice an error in your shipping address, contact Exotic Zaza as quickly as possible.
We cannot guarantee that an address can be changed once an order has entered processing or has
been transferred to the shipping carrier.
Exotic Zaza is not responsible for packages delivered to an incorrect address provided by the customer.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or
incomplete address.
10. AGE & LEGAL REQUIREMENTS
You must be 21 years of age or older to purchase age-restricted products from Exotic Zaza.
Exotic Zaza • Shipping Policy
By placing an order, you represent that you meet all applicable age requirements and that purchasing
and receiving the products in your jurisdiction is lawful.
Exotic Zaza reserves the right to cancel or refuse any order that does not satisfy applicable legal,
regulatory, age-verification, fraud-prevention, or shipping requirements.
11. SHIPPING POLICY CHANGES
Exotic Zaza may update this Shipping Policy from time to time, including changes necessary to reflect
updates to our carriers, shipping practices, or applicable laws and regulations.
The version posted on our website at the time of your order will govern that order unless otherwise
required by law.
12. CONTACT US
If you have questions about an order, tracking information, or our Shipping Policy, please contact:
Exotic Zaza
Website: exoticzaza.com
Please include your order number when contacting us about an existing order.