Refund policy
REFUND & RETURNS POLICY
Effective Date: September 15, 2026
At Exotic Zaza, we take pride in the quality of our products and want every order to arrive correctly and in
good condition. Please review this Refund & Returns Policy carefully before placing an order.
ALL SALES ARE FINAL
Due to the nature of the products we sell, all sales are final.
We do not accept returns or provide refunds for products unless specifically provided for in this policy or
otherwise required by applicable law.
If you have questions about a product before purchasing, please contact us before placing your order.
THIRD-PARTY PURCHASES
Exotic Zaza can only assist with orders purchased directly through ExoticZaza.com.
If you purchased an Exotic Zaza product from a retail store, reseller, distributor, marketplace, or another
third-party website, you must contact the original seller regarding any refund, return, replacement, or other
order issue.
We cannot issue refunds or replacements for purchases made through third parties.
ORDER ISSUES
If you placed your order directly through ExoticZaza.com and experience a qualifying issue with your order,
please contact us as soon as possible.
General order issues must be reported within 7 days of delivery to be considered for a resolution.
Requests submitted after this period may not be eligible for review.
DAMAGED, MISSING OR INCORRECT ITEMS
If your order arrives:
Damaged;
With an incorrect product;
Missing an item; or
Otherwise materially different from the order you placed,
1please contact Exotic Zaza on the day of delivery whenever reasonably possible so that we can
investigate the issue.
Please provide:
Your order number;
Your full name and email address associated with the order;
A description of the problem;
Clear photographs of the affected product(s);
Photographs of the shipping package; and
Photographs of the packing slip, when applicable.
Please keep the original product and packaging until your claim has been reviewed.
Submitting a claim does not automatically guarantee a refund or replacement. Exotic Zaza will review the
information provided and determine an appropriate resolution based on the circumstances and applicable
law.
Incomplete claims may delay our review or prevent us from verifying the issue.
RETURNS & REPLACEMENTS
Do not return or mail any product to Exotic Zaza without prior authorization.
Unauthorized returns may not be accepted or eligible for a refund, credit, or replacement.
If we approve a return, we will provide instructions regarding where and how the product should be
returned.
We may require the original product to be returned and inspected before issuing a replacement, refund, or
store credit.
Depending on the circumstances, an approved resolution may include:
Replacement of the affected product;
Store credit;
Refund of the applicable purchase price; or
Another reasonable resolution.
Any approved refund will generally be issued to the original payment method unless otherwise required by
law or agreed upon by Exotic Zaza.
PRODUCT PREFERENCE & INDIVIDUAL EXPERIENCE
Individual preferences and experiences with hemp-derived products can vary.
2We do not provide refunds or replacements solely because:
You did not like the flavor, aroma, appearance, texture, or strain;
The product did not produce your desired or expected experience;
You changed your mind after purchasing;
You ordered the wrong product;
You found a different product or price elsewhere; or
You no longer want the product.
Product preference or an individual's subjective experience does not constitute a product defect.
OPENED OR USED PRODUCTS
Except where a product is damaged, defective, incorrect, or otherwise qualifies under this policy or
applicable law, opened or used products are not eligible for return or refund.
For health, safety, and quality-control reasons, products that have been opened, used, or had their original
packaging or seal materially altered generally cannot be returned for resale.
ORDER CANCELLATIONS
Orders begin processing shortly after they are placed.
If you need to cancel or modify an order, contact us immediately. We will attempt to accommodate your
request, but we cannot guarantee that an order can be canceled or modified after it has been
submitted.
Once an order has been processed, packed, or shipped, it may no longer be eligible for cancellation.
LOST, STOLEN OR DELAYED PACKAGES
Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances
outside Exotic Zaza's control.
If tracking shows that a package was delivered but you cannot locate it, please check the delivery location,
household members, neighbors, and the applicable shipping carrier.
Exotic Zaza is not responsible for theft occurring after a carrier confirms delivery to the address provided by
the customer, except where otherwise required by applicable law.
For packages that appear lost or materially delayed in transit, please contact us so that we can review the
tracking information and determine what assistance may be available.
3INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned to Exotic Zaza because the customer provided an incorrect or incomplete address,
additional shipping charges may apply before the order can be reshipped.
We cannot guarantee refunds for orders delivered to an incorrect address provided by the customer.
REFUSED OR UNCLAIMED PACKAGES
Refusing delivery or failing to claim a package does not automatically qualify the order for a refund.
If a package is returned to us, we will review the circumstances and determine whether the order qualifies
for reshipment, store credit, refund, or another resolution.
Original shipping charges may be non-refundable where permitted by law.
FRAUDULENT CLAIMS & CHARGEBACKS
We reserve the right to investigate suspected fraudulent refund requests, false claims, chargeback abuse,
or other misuse of this policy.
Customers with legitimate order concerns should contact Exotic Zaza so that we have an opportunity to
investigate and resolve the issue.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws or through
your payment provider.
REFUND PROCESSING
If a refund is approved, it will be submitted to the original payment method unless another method is
required by applicable law.
After we issue a refund, the amount of time required for the funds to appear in your account is determined
by your bank, credit-card issuer, or payment provider.
Shipping charges and other fees may be non-refundable unless the refund results from an error by Exotic
Zaza or applicable law requires otherwise.
POLICY ABUSE
Exotic Zaza reserves the right, to the extent permitted by law, to refuse future orders or restrict accounts
associated with repeated fraudulent claims, refund abuse, unauthorized chargebacks, or other misuse of
our policies.
4CONTACT US
If you experience an issue with an order, please contact us using the customer-service information provided
on ExoticZaza.com.
Please include your order number and a detailed explanation of the issue so we can assist you as efficiently
as possible.
Exotic Zaza
Website: ExoticZaza.com
21+ ONLY — VOID WHERE PROHIBITED BY LAW